Contact Us
Looking for contact information to request a repair?
All repair requests must be submitted via our online repair request form.
Email us:
General enquiries
For new customers looking for information or to purchase a new plan.
customer.services@coverbee.co.uk
Sales enquiries
For any questions regarding the purchase or documentation of your new plan.
sales@coverbee.co.uk
Existing account enquiries
For all billing related questions.
accounts@coverbee.co.uk
Repairs
To speak to us about a repair you have already requested or is ongoing.
repairs@coverbee.co.uk
Technical help
Eg. topping up your boiler, bleeding your radiators etc.
customerhelp@coverbee.co.uk
Call us:
Sales enquiries
For all General sales enquiries
Monday - Friday 9am - 5pm
Saturday - Closed
Sunday - Closed
0330 533 0340
Existing customers
To discuss an emergency you have already reported 24/7
to speak to us about your account, billing non emergency faults or any other enquiry.
Monday - Friday 9am - 5pm
Saturday - Closed
Sunday - Closed
0330 533 0180
Bumble Group Limited
The Unicorn
Main Street
Carlton
WF3 3RW
Company reg 14984774
© 2022 Bumble Group Limited
CONTACT US
CoverBee boiler plans are a home emergency service contract and not a form of insurance.
Repair requests
To prevent works on existing issues present before the plan was taken out, you will be unable to request a repair within the 1st 14 days on all our plans.
If you require a repair within the 1st 14 days of you plan start date, you can still contact us,
we will then supply you with a quotation for one of our approved engineers to carry out a one off repair.
After you have purchased your plan, we may contact you to arrange for one of our approved engineers to carry out your boiler health check. Our engineer will inspect your boiler and heating system (if included) to ensure it is working safely and confirm it meets the requirements of contract. If you report a problem with your boiler or heating before the health check has been carried out, we will still send an engineer, but your boiler must pass the boiler health check before the repair will be carried out under this plan.