Help Guides

CoverBee boiler plans are a home emergency service contract and not a form of insurance.

Repair requests

To prevent works on existing issues present before the plan was taken out, you will be unable to request a repair within the 1st 14 days on all our plans.

If you require a repair within the 1st 14 days of you plan start date, you can still contact us,

we will then supply you with a quotation for one of our approved engineers to carry out a one off repair.

After you have purchased your plan, we may contact you to arrange for one of our approved engineers to carry out your boiler health check. Our engineer will inspect your boiler and heating system (if included) to ensure it is working safely and confirm it meets the requirements of contract. If you report a problem with your boiler or heating before the health check has been carried out, we will still send an engineer, but your boiler must pass the boiler health check before the repair will be carried out under this plan.