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All the services you need,all in one place.
We offer boiler services and gas safety certificates to suite both homeowners and landlords.
The cost of boiler service or gas safety certificate is spread across your monthly payments unless you pay upfront.
Annual boiler service £72.00
Gas safety certificate £72.00
Annual service and gas safety certificate £96.00
Don't require certification?
Below we have outlined the main inclusions and exclusions of this plan, although this is not an extensive list. Please see the terms and conditions here for full information.
Boiler
Plan inclusions
We accept all boiler makes and manufacturers providing they are powered by mains gas, with the exeptions of the below listed boilers and manufacturers.
All Ferrolli models
All Gledhill models
All Servowarm models
Ideal istor
Chaffoteaux Britony Combi
Repairs to you boiler including replacement if required, of (but not limited to and excluding failure due to sludge, scale, rust or corrosion);
✓ Pumps
✓ Fans
✓ Heat exchangers
✓ Diverter valves
✓ Gas burners
✓ Gas valves
✓ Valves and accessory pipes
✓ Sensors and switches
✓ Control (PCB) boards
✓ Expansion vessels
✓
Repair or replacement of standard boiler controls including thermostats, timers.
Plan exclusions
✘ Boilers connected to under floor heating and warm air systems
✘ Gas appliances other than the boiler
✘ Any fault where scale/sludge or rust is the cause of the fault
✘
Known manufacturer faults where the manufacturer has taken action previously to remedy the fault of future parts produced, but the part has not been replaced on your boiler
✘ Recurring faults (where a part has been replaced previously by us or a previous provider and has not lasted more than 50% of the manufacturers current boiler warranty period
✘ Pre-existing faults
✘ Intermittent faults for example (but not limited to) faults that are no longer present after resetting the boiler or topping up of boiler pressure.
✘ Any fault you believe may be in existence when the boiler is still producing heating and hot water.
Central Heating
Plan inclusions
✓ Repairs to leaks on your central heating pipework
✓ Repair or replacement of a failed circulation pump
✓ Replacement of a leaking radiator valve
✓ Replacement of boiler zone valves
✓ Replacement of a faulty central heating timer
✓ Re-pressurisation of an external expansion vessel
Plan exclusions
✘ Electrical heating systems
✘ Warm air heating systems
✘ Underfloor heating systems
✘
Fan convector heating
✘ Heated towel rails
✘ Frozen pipes
✘ Adjustment of timers, thermostats and controls
✘ Pipework that is more than 35mm in diameter
✘ Sludge, scale or rust in or on the system
✘ Any cost associated with the draining or refilling of the system in order to complete a repair
✘ Pressurized cylinders and their components
✘ Repair or replacement of wireless or internet connected controls, thermostats and valves
✘
Reducing noise within the system
Plumbing and Drainage
Plan inclusions
✓ Repairs to leaking pipes or joints
✓ Repair to a non flushing toilet where no other toilet is available in the property
✓ Clearance of a blocked sink
✓ Unblocking of a toilet or waste pipe
✓ Repair to a leaking soil vent pipe
✓ Unblocking of external underground drainage pipes
Plan exclusions
✘ Frozen pipes
✘ Showers including the shower unit, controls, outlet and showerhead
✘ Domestic appliances
✘
Replacement of sanitary ware
✘ Cost of water lost during a leak
✘ Reducing noise within the systems
✘ External guttering, rainwater soakaways and rainwater drains
✘ Drains that you don’t have sole responsibility for (including shared drains)
✘ Any works outside the boundary of your property
✘ Replacement of taps (including main stop tap)
✘ Re-aligning of the drain after a blockage is removed
Electrical
Plan inclusions
✓ Repairs to a faulty fuse box or consumer unit
✓ Lost power to a circuit
✓ Broken or failed light switch
✓ Faulty pendant lights
✓ Repair of faulty electric shower cable up to but not including the isolation switch
✓ Repair of wiring to an immersion heater
✓
Failed wiring of the supply cable to any appliance isolation switch that is connected to your property without the use of a plug. For example - smoke alarms, alarms, AC units and ovens.
Plan exclusions
✘ A power cut in the property that has not caused permanent damage
✘ Resetting of circuit breakers
✘ Domestic appliance repairs
✘
Replacing of light bulbs, fuses and fuse wire
✘ Adjusting of timers and thermostats
✘ Any buried or recessed cables and light fittings
✘ Works to rubber, pyrotenax or lead cable
✘ Any cable that does not carry 230v
✘ Electric and power shower units
✘ Electric heaters and boilers
✘ Replacement of decorative light fittings
Security and Pests
Plan inclusions
✓ Gaining emergency access to your property when the lock is broken or you have lost your key
✓ Replacing lost keys and repairing broken locks for doors which secure your home
✓ Repairs to windows that will not secure
✓ Temporary repair to a leaking roof
✓ Treatment to an infestation of rats and mice inside your home or wasp/hornet nest within your home or garden
Plan exclusions
✘
Repairs to internal doors
✘ Removing rats or mice in your garden
✘ Replacing locks or lost keys where you have another set
✘ Gaining access when you have another external door to the property
✘ Pre existing issues or faults
Still not sure? We’re here to help!
We understand that you may want to speak to a real person, that's why our customer services team are are always on hand to discuss your sales query.
